Refund policy

Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, an incorrect size, or an incorrect color selection.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving it. Include your order number and clear photographs showing the issue. Once the claim has been reviewed and approved, a replacement or refund will be arranged at no additional cost.

In most qualifying cases, the item will not need to be returned. Please do not mail a product to any address unless you first contact us and receive specific instructions.

You can always contact us for any return questions at draywriter@sourceunitedshop.com.

Damages and issues
Please inspect your order upon receipt. If it is damaged, defective, misprinted, or incorrect, contact us within 30 days and include your order number and clear photographs so we can review the issue and make it right.

Exceptions / non-returnable items
Because every product is made to order, we cannot accept returns for buyer’s remorse, incorrect size selection, color preference, or accidental ordering. Gift cards are also non-returnable. Approved claims for damaged, defective, misprinted, or incorrect items will still be handled as described above.

Exchanges
We do not offer exchanges for size, color, or personal preference because each product is made to order. If your item is damaged, defective, misprinted, or incorrect, contact us within 30 days so we can review the issue and arrange an approved replacement or refund.

Refunds
If a refund is approved, it will be issued automatically to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at draywriter@sourceunitedshop.com.